SSimplySetup

Cancellation & Refund Policy

Effective May 22, 2026

We want you to be confident before you commit. This policy explains when you can cancel an order, what is refundable, and how to request a refund.

1. Cancellation before filing

You can cancel your application at any time before we submit your filing to the government registry. Cancellation is free and you will receive a full refund of the amount paid to SimplySetup, minus any non-refundable government fees already incurred on your behalf.

To cancel, email ops@simplysetup.appfrom the registered email on your account with the subject “Cancel application” and your application reference (visible on your dashboard).

2. Cancellation after filing

Once we have submitted your filing to the registry (status: in review, filed, or completed):

  • Government fees (e.g. MCA registration, DSC, stamp duty, state filing fees, Companies House fee) become non-refundable because they have been paid directly to the relevant authority and cannot be recalled.
  • Our service fee is refundable on a pro-rata basis based on the stage of work completed. We will detail the breakdown in writing before processing.
  • Add-on services (e.g. Virtual Office, bank account assistance) that have not yet been activated are fully refundable. Activated add-ons follow the cancellation terms of the underlying provider.

3. Refund timelines

  • Approval — we review every refund request within 3 business days.
  • Razorpay (INR) — refunds are initiated to your original payment method within 24 hours of approval and typically credited in 5–7 business days.
  • Stripe (USD) — refunds are initiated within 24 hours of approval and typically credited in 5–10 business days, depending on your card issuer.

4. Non-refundable cases

The following are not eligible for refund:

  • Government, registry, or third-party fees already paid out on your behalf (DSC, stamp duty, MCA filing, state fees, etc.).
  • Orders cancelled after certificate / incorporation issuance — the deliverable has already been provided.
  • Cases where false or misleading information was provided that caused the filing to be rejected and re-filed at extra cost.

5. Failed filings

If a filing is rejected by the registry due to an error on our part, we will either re-file at no additional cost or issue a full refund of our service fee. Government fees lost due to rejection follow the registry's own refund rules.

6. How to request a refund

  1. Email ops@simplysetup.app from the email registered on your account.
  2. Include your application reference (8-character ID shown on the dashboard) and the reason for the request.
  3. We will acknowledge within 1 business day and confirm the refund amount within 3 business days.

7. Questions

For any cancellation or refund related questions, write to ops@simplysetup.app or see our Contact page.